Shipping policy
We process and ship orders with care to ensure your items arrive safely and on time.
Processing time
All orders are processed within 1–3 business days after receiving your order confirmation email.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volume, processing times may be slightly delayed.
Shipping time
Shipping times may vary depending on the type of item ordered.
In-stock items
Orders for in-stock items are delivered within 5–7 business days after dispatch.
Pre-order items
Pre-order items are processed and shipped within 8–10 weeks.
These items require additional time as they are specially prepared or sourced.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery estimates may vary depending on your location, shipping carrier, and other external factors.
Shipment confirmation and order tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
Tracking information will be updated within a few days.
International shipping
We offer international shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Maison Sanou is not responsible for these charges if they are applied and are your responsibility as the customer.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
Shipping carrier delays
Customs processing
Weather conditions
High demand periods
Incorrect shipping addresses
Please ensure that all shipping information is accurate at checkout.
Maison Sanou is not responsible for orders shipped to incorrectly provided addresses.
Lost or damaged packages
Maison Sanou is not liable for products lost or damaged during shipping.
If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Contact
If you have any questions about your order, please contact us at:
Email: [your email here]